Frequently Asked Questions

Follow the steps in the included quick-start guide. Connect the router to your modem, plug in the power, and connect to the 'Omnilocus_Setup' WiFi network to begin configuration.

The Omnilocus Family is designed for home use, offering easy setup and parental controls. The Omnilocus Bizz is a high-performance router for demanding business environments. The Omnilocus One is a powerfull travel router providing a secure connection wherever you are.

You can update your router's firmware through the web interface. Log in to your router, navigate to the 'System' or 'Administration' section, and look for 'Firmware Update'. Download the latest firmware from the Omnilocus website and follow the on-screen instructions.

Some Omnilocus models support mesh WiFi. Please check your product's specifications or contact support for compatibility details. Mesh WiFi allows you to expand your network coverage by adding additional compatible nodes.

Standard shipping usually takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.

We offer 24/7 online support through our website's chat and email. Phone support is available during business hours (9 AM - 5 PM EST, Monday-Friday).

All Omnilocus routers come with a 2-year limited warranty covering manufacturing defects. Extended warranty options are available for purchase.

If you have lost access to your administrator account, the standard procedure is to physically reset the device to factory settings (using a paperclip in the 'reset' button). However, a temporary 'recover mode' is accessible. This mode provides limited access to recover the device without data loss. To activate this recovery mode use the code RecoverMode@78617

You can initiate a return within 30 days of purchase through your account on our website. Products must be in their original packaging and condition. Please refer to our full return policy for more details.